IISPPR

AI Chatbots in Digital Banking: Customer Perceptions of Satisfaction and Trust

Authors: Vedala Varshith and Kuldeep Sisodiya ABSTRACT This study exploreshow AI chatbots are transforming digital banking by improving customer satisfaction and shaping customer trust. Chatbots are now widely used by banks to provide quick, accurate and personalised support, making banking more convenient and available 24/7. The review of existing literature shows that chatbot quality—especially usability, reliability and empathy—strongly influences how satisfied customers feel during interactions. Higher satisfaction further strengthens customer trust, particularly when chatbots provide secure, consistent and human-like responses. At the same time, concerns related to privacy, bias and lack of emotional understanding continue to affect user confidence. Different cultural and regulatory environments also create variations in how customers respond to chatbot-based services. The overall findings suggest that while AI chatbots can significantly improve digital banking experiences, their success depends on responsible design, transparent data practices and emotionally aware interactions. When implemented effectively, chatbots help banks enhance service quality and build long-term, trust-based relationships with customers.

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FRAMEWORK OF INTELLECTUAL PROPERTY RIGHTS IN INDIA

Authors: Aisha Akhtar and Payal Kumari ABSTRACT India’s Intellectual Property Rights (IPR) regime has evolved through distinct historical, legislative, and policy phases, culminating in a TRIPS-compliant legal framework that seeks to balance innovation incentives with public interest. While statutory development has been substantial, persistent gaps remain in enforcement effectiveness, judicial capacity, and policy coherence. This paper critically examines whether India’s contemporary IPR enforcement mechanisms meaningfully translate legal protection into practical outcomes for innovators and rights holders. Using doctrinal analysis and judicial interpretation, particularly the Supreme Court’s decision in Novartis AG v. Union of India (2013), the study argues that India’s IPR regime prioritizes access and competition but suffers from fragmented enforcement and underdeveloped institutional capacity. The paper concludes that stronger analytical integration between policy objectives, judicial standards, and enforcement mechanisms is necessary to transform India’s IPR system from a formally robust framework into a substantively effective one. Keywords: Intellectual Property Rights, India, History , Evolution , Patents Act 1970, Copyright,Trademarks, Awareness, Enforcement, Novartis v. India, IPR Policy

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THE IMPACT OF CLIMATE CHANGE ON MARGINALIZED COMMUNITIES IN INDIA

Authors: Payal Kumari, Anuradha Padhy, Pallavi Chikkala ABSTRACT Climate change in India poses a severe challenge for marginalized and low-income communities. It exacerbates poverty, threatens food and water security, and increases health and livelihood risks for vulnerable populations. This review examines evidence on climate impacts among India’s marginalized groups, focusing on how caste, tribal status, and gender influence vulnerability. We summarize findings on how extreme events and gradual climate changes affect health, agriculture, migration, and livelihoods. Using a vulnerability and environmental justice perspective, we highlight how social inequality shapes differential outcomes. Finally, we discuss policy implications for more inclusive adaptation and outline areas for future research. Keywords: climate change; marginalized communities; vulnerability; India; policy.

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Does Carbon Pricing Stimulate Renewable Energy Investment? Evidence from Developing Countries

Author: Afra Anam ABSTRACT Climate change has become a defining challenge for developing economies striving to expand their energy capacity without worsening environmental degradation. Among the various policy tools available, carbon pricing has emerged as a mechanism designed to internalize the social cost of greenhouse gas emissions and encourage a shift toward cleaner energy sources. This study evaluates whether carbon-pricing policies have influenced renewable energy investment in developing countries between 2015 and 2023. Using secondary data from the World Bank Carbon Pricing Dashboard and the International Renewable Energy Agency (IRENA), the research compares renewable energy trends in countries with carbon-pricing mechanisms against those without. The analysis relies on descriptive statistics and visual representations to observe investment patterns and identify differences across both groups. The findings indicate that while carbon pricing is associated with higher renewable energy investment, its effectiveness varies based on governance quality, policy design, and financial capacity. The study underscores that carbon pricing alone is insufficient—it performs best when supported by broader institutional and financial frameworks.

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India’s Green Transition and the Emerging Green Divide: A Sectoral and Regional Analysis of Inclusive Growth

Authors: Ashmita Kulabhi, Trisha Dev, Ankit Gautam, Jerin Jojy ABSTRACT Climate change, environmental degradation, and resource depletion have emerged as some of the most pressing global issues of recent times. Transitioning towards a low-carbon economy that safeguards natural resources is therefore imperative for achieving a sustainable future. In this context, India’s ambitious targets of achieving 500 GW of non-fossil fuelbased power generation capacity by 2030 and net-zero emissions by 2070, underscore the urgency of a green economy transition capable of meeting the nation’s burgeoning energy demands in a sustainable yet reliable manner. This paper analyses India’s green transition by examining sectoral pathways of decarbonisation across key domains—urbanisation, transport, industry, and MSMEs. It explores the country’s evolving energy landscape, focusing on the growth trajectory and changing composition of non-fossil fuel-based installed capacity, while also highlighting the regional disparities and policy drivers underpinning renewable expansion. To capture these regional dynamics, a comparative case study approach is employed, analysing Gujarat, Tamil Nadu, and Bihar as representative examples of high-, medium-, and low-performing states in the green transition. This approach provides deeper insights into how policy frameworks, institutional capacity, and investment flows influence renewable energy outcomes. Further, the study constructs a Green Inclusiveness Index (GII), composed of four equally weighted indicators, to assess the extent of regional inclusiveness in renewable energy deployment. The findings reveal that, although India has made consistent progress in expanding its non-fossil fuel capacity and diversifying its energy mix, the distribution of renewable energy remains spatially uneven, reflecting a distinct green divide among states. The paper concludes with evidence-based policy recommendations aimed at promoting a just and inclusive green transition. Keywords: Green Transition, Green Inclusiveness Index, Energy Transition Trajectory, Green Industrial Corridors, Transport Decarbonisation, Green Divide

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Evaluating Gendered Poverty Through Amartya Sen’s Capability Approach:An Analytical Study of SDG 1 and SDG 5 in India

Authors: Om Dwivedi, Vivek Kumar, Riddhi Singh, Upasna Sharma, Garvit Chandra ABSTRACT There is something deeply contradictory about India’s development record. Between 2005 and 2021, over 415 million people were lifted out of multidimensional poverty, a feat remarkable by any global standard, and yet India continues to sit near the bottom of international rankings on female economic participation, safety, and autonomy. This paper investigates that contradiction. The central research problem is not simply that gender equality lags behind poverty reduction; it is that the metrics used to track poverty reduction are structurally incapable of detecting women’s individual capability deprivations because they measure at the household level rather than at the level of the person. Through Amartya Sen’s Capability Approach and Martha Nussbaum’s articulation of Central Human Capabilities, this paper argues that India’s patriarchal social structure acts as a dominant negative conversion factor, meaning a structural barrier that systematically prevents household-level resources from becoming individual freedoms for women. Drawing on NFHS-5, the NSSO Time Use Survey (2019), NITI Aayog MPI reports, World Bank poverty estimates, and Oxfam India’s labour data, the study finds that across four domains of economic capability, asset control, political agency, and bodily safety, women’s combined capabilities remain severely constrained even within technically non-poor households. Spousal violence affects 29.3% of ever-married women. Female land ownership stands at 18.7%. Labour force participation hovers between 25 and 30%. These are not residual problems but structural features of how gender inequality persists beneath an apparently successful poverty reduction story. The paper concludes with specific, actor-directed policy recommendations and calls for a reorientation of national data collection toward individual-level capability measurement. Keywords: Gender Inequality, Multidimensional Poverty, Capability Approach, Sustainable Development Goals, Women’s Empowerment, Intra-Household Inequality, Development Measurement

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Exploring the Role of Social Media in Shaping Students’ Learning Behaviour

Authors: Pranavan P, M.Elavarasi, S Tongpangkokla Ozukum, Kshitij Manjappa, Khushi ABSTRACT Background:Socialmedia has evolved from a tool for social interaction into a major educational resource that shapes how students learn, collaborate, and engage in academic environments. Its influence is especially notable among university students, where digital platforms have become integral to knowledge exchange and self-directed learning. Objective:This study investigates the impact of social media on students’ learning behaviour, with a focus on how platforms such as YouTube, Instagram, WhatsApp, and LinkedIn influence study habits, motivation, and academic collaboration among Indian higher education students. Methods:A qualitative research design was employed, and data were collected through Google Forms from 47 undergraduate and postgraduate students. Thematic analysis was used to identify key behavioural patterns, challenges, and perceived benefits of social media in education. Results:Findings revealed that social media significantly enhances student collaboration, access to learning materials, and motivation. However, issues such as distraction, misinformation, digital fatigue, and reduced concentration were frequently reported. The dual nature of social media use—both facilitative and disruptive—was evident across responses. Conclusion:Social media can serve as a powerful educational tool when integrated responsibly into learning environments. To harness its full potential, educational institutions must focus on developing digital literacy, ethical use policies, and teacher training in digital pedagogy. Promoting mindful and structured use of social media can enhance learning outcomes while minimizing its negative psychological and cognitive impacts. Keywords:Social media, learning behaviour, digital literacy, student engagement, academic performance, higher education.

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ARTIFICIAL INTELLIGENCE INTEGRATION IN FINTECH

Authors: Monali Kawdiya, Pavni Choudhary, Kujala Supriya, Kolanka Lakshmi Sai Swathi ABSTRACT The global payments ecosystem is rapidly transforming due to digitalization and financial innovation. Artificial Intelligence (AI) has become a critical enabler in digital payment systems, particularly in fraud detection, risk assessment, personalization, and operational efficiency. This study examines how machine learning, natural language processing, and predictive analytics reshape payment infrastructures. Using a qualitative approach based on secondary sources and peer-reviewed literature, it evaluates AI’s role in enhancing security and transaction efficiency while enabling personalized customer experiences. Findings indicate that AI significantly improves fraud monitoring and operational responsiveness. However, challenges related to transparency, explainability, regulatory compliance, and algorithmic bias remain. The study concludes that strong governance frameworks and methodological transparency are essential for sustainable AI integration in financial services.

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The Effects of EU Green Deal Regulations on India’s Renewable Energy Exports to Europe (2012-2021)

Authors: Sonal Dhingra, Sushoma Sinha, Saikrishna C R, Kirti Singh ABSTRACT The study investigates India’s Renewable energy exports to the European Union (EU) in the period from 2012 to 2021 and is based on the policy framework of the European Green Deal through three main sectors – solar, wind and electric vehicles (EVs). It evaluates how the changing EU environmental regulations, trade policies, and sustainability mechanisms have resulted in the ups and downs of India’s renewable exports. The regression results show that the export growth in these sectors is mainly driven by the policy changes rather than by market forces. On the other hand, solar exports indicate an alertness to global energy prices and EU renewable consumption, while wind exports are swayed by tariff systems, certification conformities, and technology access. Compared to other sectors, the EV sector shows the greatest policy dependency. Its competitiveness is directly linked to EU-level adoption mandates, certification standards, and moreover, India’s domestic initiatives such as FAME-II and PLI schemes. The research highlights that the export paths are set by the strategic synchrony of India’s renewable production policies and the EU’s sustainability frameworks. Ultimately, it affirms that the EU Green Deal serves not only as an environmental strategy but also as an economic governance tool that determines trade between India and the EU in the field of renewable energy and cooperation. Keywords: European Union (EU), Green Deal, Renewable Energy exports , Solar Sector, Wind Energy, Electric vehicles (EVs), Sustainability

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Climate Change Impact on Crop Productivity and Environmentin India: A Literature Review

Authors: Jyoti Gaira, Aarya Wadaskar ABSTRACT One of the biggest environmental issues the world is currently experiencing is climate change, and India is particularly vulnerable due to its varied agro-climatic conditions and heavy reliance on climate-sensitive industries. Climate change has been associated with a range of documented impacts on agriculture, water resources, forests and biodiversity, human health, and coastal systems, as well as rising temperature trends Evidence from existing studies indicates that agricultural productivity is among the most affected sectors, as a large proportion of the Indian population depends directly or indirectly on agriculture for livelihood and food security. Climate variability, combined with pressures such as rapid industrialization, urbanization, and economic growth, is placing increasing stress on India’s already vulnerable natural and social systems. This review paper examines existing research on the effects of climate change on crop productivity and environmental systems in India. Drawing on peer-reviewed studies, government reports, and secondary data sources, the review summarizes major trends, regional differences, and key environmental impacts, while acknowledging that many reported relationships are associative rather than based on direct cause-and-effect evidence. Keywords: Climate change, Crop productivity, Indian agriculture, Climate extremes, Monsoonvariability, Foodgrain production, Environmental impacts

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