Asanda Keitumetse Khwabe, Maksym Loharzhevskyi, Omundu Eddy Odhiambo and Onemena Odebala

Accountability, rule of law and trust are at a continuous turbulent state that serve as the foundation of peace, justice and strong institutions categorised as the SDG 16. The inconsistency of such factors contributes to the global polycrisis of instability, birthing corruption and mismanagement. Thus, with such an environment conjured, institutions cannot mandate sustainable cities and communities of SDG 11, which ultimately break down the vital state-citizen relationship. Continuously, quantitative data research has revealed that the introduction of integrating information and communications technology (ICT) into the political realm will promote transparency, reinforce better trust mechanisms, and contribute to anti-corruption attempts. This particular paper explored two different regions, India and European countries, executing the transformation of e-governance while revealing the extent of successes of maintaining both SDG 16 and SDG 11 goals as well as the challenges faced by both regions. It is imperative to understand that strong institutions and the performance style in which to manage their unique society have not been perfected, for there are always different multifaceted factors such as circumstances presented by histories of the regions as well as the dynamics instilled and practiced by the government and people based on preferences to use. Thus, with expectations, functioning governing bodies should be able to sustain their societies, ensure transparent justice and safety, and curate mandates for the betterment of the civil. Thus, this paper concludes such findings of the specific method of integrating ICTs in attempts to bridge the existing disconnect experienced by multiple institutions.